Sometime you have to stop being nice and get the gun out and hold it against people's head METAPHORICALLY, then they finally do their job. This is a piece I shared with my students when I was doing Esol. This morning I had to do a similar thing before finally people did their job...

Letter of Complain Example Address

Date

Dear Sir,

I am writing to complaint about the furniture I bought from your shop. It was supposed to be the very best quality, but in fact it was total rubbish!

First of all, the table that I bought was not level, 2 of the four legs were of different lengths. If I did put my dinner on the table it would have slid off onto the floor. As for the chairs that matched the table, they were not strong enough, I sat on one chair and it immediately collapsed beneath me, so I ended up on the floor, hurting my back in the process.

When I ordered the table and six chairs for my dining room the salesman a Mr Casey said that the chairs were so strong an elephant could sit on a chair and it would not break. Well I am only 150kilos, and I am not an elephant, so why did the chair buckle under my weight. Was Mr Casey lying to me? And as for the chairs there was another problem, only 5 arrived? So where is the 6^th chair, has an elephant sat on it and broken it, or has the delivery driver lost it.

So in conclusion I demand a full refund, and if when I see my doctor tomorrow my doctor says I have done any permanent damage to my back then I will be suing you. So please get your finger out and remove your rubbish furniture from my home forthwith!

Yours Truly,

Mrs HappyNot (a very unhappy customer)