JOHN LEWIS I HAVE FINISHED MESSING. this is Sinatra move as Chess fans call it

Good morning Michael

 

Thank you for your further emails.

 

Please advise if you have the PIN Number in order to unlock the phone.

 

If we are unable to inspect the phone for the fault you have claimed is present we will send it back to you as a 'no fault' found item. It would then be up to you prove the fault exists with an independent report.

 

I'm trying to save you time and inconvenience by asking for you to provide the means to unlock the phone and perform the testing needed to discover the fault, however so far you've been unwilling to do so.

 

From the looks of the phone lock screen someone has clearly attempted to unlock the phone and not input the correct PIN number on several occasions. This screen condition was documented upon the phones arrival at our technical support desk with images and case notes.

 

Please confirm the Pin Number or if you want us to manually factory reset the device. If I'm not presented with your choice I will send the Mobile Phone back to you and close the case.

Kind regards

Tony Miles
Partner & Director Relations Case Manager

John Lewis & Partners
Director Relations

Telephone: 01698 545054

Opening Hours:
Monday to Friday: 8.00am to 8.00pm
Saturday: 8.00am to 6.30pm
Sunday: 10.00am to 6.00pm

NOTE: Please respond directly to this email using the 'reply' button, as brand new emails sent to this email address may not be received.

 

thread::8171XfdIeI6Bym6eN46V1iI::

I did sent an email STATING I HAD WIPED PHONE prior to THIS

and TODAY a go back to start from Faith Freiry 

THIS IS BEYOND A JOKE

full refund today

you do not deserve your Royal Warrant

YOU COULD NOT EVEN FIND MY ORDER TE FIRST TIME AROUND

AND IT WAS DELIVERED TO MY HOME

TOTAL ONNISHAMBLES

OMBUDSMAN IS NEXT

MY BANK should give me A full refund

and arguE  toss WITH JOHN Lewis

if john lewis are  STILL SO ARROGANT AND IGNORANT

cut and paste today 

CASE-31012949 [ thread::8171XfdIeI6Bym6eN46V1iI:: ]

Inbox

yourenquiry@johnlewis.co.uk <yourenquiry@johnlewis.co.uk>	Wed 8 Jul, 17:20
to me

Images are not displayed. Display images below - Always display images from yourenquiry@johnlewis.co.uk

Good afternoon Michael, 

 

Thank you for your email addressed to Peter Ruis. Peter has asked that I reply on his behalf. 

 

I'm sorry to hear of the issues that you're having with the mobile phone. I have checked your online account using both emails that you have provided us with -

 michaelgcasey@gmail.com was the email used to place the order 553503061.

 

The order was placed on the 18th of May 2026, and was delivered on the 19th to your local collection point. 

 

As the phone has been opened and used, it's outwith the return period. However, we are keen to look into the issues for you and have this resolved. 

 

For us to assist you, you can take this into your local branch; this does not need to be you that does this, a friend or family member can assist you. The alternative would be for you to box it up and we can arrange collection. 

 

Whichever option you feel is best, the phone will then be sent for inspection and a possible repair. 

 

Please let me know which option is more suitable telephone number that we can reach you on to keep you updated. 

 

My normal working hours are Tuesday - Friday, 09:00 - 17:00. You can reach me by replying to this email or calling me on 01698 545 054. 

 

With thanks,

 

Faith 

 

 

Faith Friery
Partner & Director Relations Case Manager

John Lewis Partnership
Customer Care

01698 545 054

 

thread::8171XfdIeI6Bym6eN46V1iI::

On Fri, 11 Sept 2026 at 14:42, yourenquiry@johnlewis.co.uk <yourenquiry@johnlewis.co.uk> wrote:

Dear Mr Casey,

I recognise that you are unhappy with the outcome of the matter.

Director Relations Case Managers are trained and authorised to make decisions on behalf of our Executive Team. 

I would just like to note that we expect our Partners to treat our customers with respect and - in turn - we would expect our customers to do the same. Whilst I appreciate the experience has left you feeling frustrated, I respectfully ask that you consider your interaction and language in any future correspondence with the John Lewis Partnership.

If you can provide documented evidence of a fault we will review the matter.

Kind regards

Joe

Joe Williamson
Partner
Director Relations Case Manager

John Lewis Partnership
Customer Care

Tel No 01698 545 054